This study proposes a novel approach to enhancing urban resilience and emergency management practices in the face of heatwave events, often exacerbated by the urban heat island effect. Recognizing the limitations of traditional government-led responses in shelter allocation—characterized by high costs, logistical challenges, and a lack of adaptability—this paper introduces an innovative framework that integrates community-based volunteer efforts with advanced simulation and stochastic modelling techniques. The primary objective is to optimize the allocation of resources and volunteers to improve the efficiency and cost-effectiveness of heatwave response mechanisms. Utilizing Data Envelopment Analysis (DEA), the research identifies and enhances resource and volunteer distribution strategies, paving the way for more effective emergency services. A case study conducted in Blacktown City, Western Sydney, serves to demonstrate the practical application and implications of these strategies, underscoring the necessity for a paradigm shift towards more adaptable, volunteer-focused, and resource-efficient approaches in mitigating the impact of climate-change-induced heat waves on vulnerable urban populations. The anticipated outcomes include measurable improvements in response times, cost reductions, and enhanced volunteer mobilization efficiency.